Freada Kapor Klein, Ph.D. is the founder and president of Klein Associates Inc., an organizational development and human resource consulting firm dedicated to linking employee needs with business strategy. The firm has extensive diagnostic experience in designing, conducting, and analyzing employee surveys. Understanding employee perceptions, which are closely related to clients' views, can provide an organization with critical information. The organizational changes required to meet the demands of today's workplace can be carried out equitably and fairly, thereby improving opportunities for employees and the delivery of quality products and services to clients. Klein Associates' analytical work is complemented by intervention in training, consultation, and policy development.
Dr. Klein has been working on issues of discrimination and diversity since the early 1970's. In 1976 she co-founded the first organization in the United States to offer comprehensive services, training, and consultation on the topic of sexual harassment to both the private and public sectors. Of special interest to Dr. Klein are the changing demographics and perceptions of the labor force. Diversity brings challenges, but also myriad opportunities for enhancing creativity and the quality of work life. Customized training on issues facing a diverse workforce is a major focus of the firm.
Dr. Klein has consulted to dozens of corporations--ranging in size from small, high technology start-ups to large multinationals--to assist them in developing policies, grievance procedures, and training programs. Klein Associates Inc.'s corporate clients represent a number of industries, such as: automotive, consumer products manufacturing, energy, information technology, and telecommunications.
Dr. Klein has extensive experience with a broad range of professional services firms, including: large, international management consulting firms; small, specialized consulting groups; financial services firms; and a wide variety of small, mid-size, and large law firms. As a result of her experience in these organizations, Dr. Klein understands the unique dynamics of service-oriented firms run by professionals. Employee perceptions about diversity, bias, commitment, supervision, career development, and other aspects of daily work life often express themselves differently in professional services firms than in more traditionally organized corporate structures.
Dr. Klein's research includes the design and analysis of numerous proprietary surveys for consulting firms, academic medical centers, corporations, health care institutions, law firms, and campus-wide surveys for universities. These surveys focus on experiences and perceptions of bias, harassment, and discrimination and how these restrict individuals and organizations from attaining their goals. She has conducted several landmark studies, including: an annual survey of quality of worklife issues in Internet start-ups (from 2000-05), a survey of Fortune 500 manufacturing and service firms to determine the effectiveness of corporate efforts to address sexual harassment, a survey of gender bias and sexual harassment experienced by Massachusetts physicians and medical students, and the Demonstration Project on Diversity for the Association of the Bar of the City of New York.
Dr. Klein speaks to professional associations, conferences, and guest lectures in educational institutions (e.g. American Bar Association, American Hospital Association, American Medical Women's Association, American Psychological Association, the Eleventh Judicial Circuit, Georgetown University Law Center, Harvard Business School, the Los Angeles County Bar Association, and the Sloan School of Management). She also provides investigation, mediation, and expert witness services. She was invited to testify before the U.S. House of Representatives' Committee on Education and Labor on the proposed Civil Rights Act of 1991.
Dr. Klein is quoted extensively by the media. She has been interviewed for numerous publications, including: Business Week, the Chicago Tribune, Forbes, Fortune, the Harvard Business Review, the Los Angeles Times, the National Law Journal, Newsweek, the New York Times, the Wall Street Journal, and the Washington Post. Television appearances include: "The Today Show," "NBC Nightly News" with Tom Brokaw, "Prime Time Live," "Nightline," "The MacNeil-Lehrer Newshour," "20/20," "CBS This Morning," and "Good Morning, America."
Formerly the Director of Organizational Development for Lotus Development Corporation, Dr. Klein was responsible for employee relations, affirmative action, management development and training, performance appraisal, and employee complaint channels. She is also the author of Giving Notice: Why the Best and the Brightest Leave the Workplace and How You Can Help Them Stay (Jossey-Bass, October 2007).